02. How FS&I Firms Use AI to Reduce Churn, Elevate Service and Simplify Compliance
Financial services and insurance firms sit on a goldmine of unstructured data—from call transcripts and chatbot logs to compliance reports and customer feedback. But without the right tools, this data remains hard to analyze and harder to act on.
In this roundtable, we’ll discuss how AI-powered text analytics is reshaping customer intelligence in FS&I. Learn how leading firms are using AI to uncover hidden trends in customer sentiment, streamline compliance reporting and drive real-time CX improvements.
